As a Salon Manager at Hair Cuttery, you will be responsible for overseeing all aspects of salon operations, ensuring the highest standards of customer service, and managing a team of talented stylists and staff. You will play a crucial role in the growth and profitability of the salon by implementing effective strategies, driving sales, and fostering a positive work environment.
Key Responsibilities:
- Team Leadership: Recruit, train, and manage a team of stylists and support staff. Provide coaching, feedback, and professional development opportunities to enhance team performance and morale.
- Customer Experience: Ensure an outstanding customer experience by maintaining high service standards, addressing client concerns, and implementing initiatives to improve client satisfaction and retention.
- Salon Operations: Oversee day-to-day operations, including scheduling, inventory management, equipment maintenance, and ensuring a clean and organized salon environment. Manage opening and closing procedures.
- Sales and Revenue Growth: Develop and implement sales strategies to increase salon revenue. Monitor sales performance, set targets, and motivate the team to achieve sales goals. Promote retail products and services.
- Financial Management: Manage salon budgets, expenses, and financial reports. Analyze financial data to identify areas for improvement and implement cost-effective strategies.
- Marketing and Community Engagement: Develop and execute local marketing initiatives to attract new clients and retain existing ones. Build relationships within the community and participate in events to increase brand visibility.
- Compliance and Safety: Ensure compliance with health, safety, and sanitation regulations. Maintain a safe environment for both clients and staff.
- Reporting and Communication: Maintain clear communication with district managers and corporate offices regarding salon performance, goals, and any operational challenges.
Qualifications:
- Experience: A minimum of 3-5 years of experience in a salon environment, with at least 2 years in a managerial role.
- Cosmetology License: Must hold a valid cosmetology license in the state where you will be working.
- Leadership Skills: Strong leadership abilities with a proven track record of managing and developing teams. Ability to inspire, motivate, and drive performance.
- Customer Service: Exceptional customer service skills with a focus on creating positive and lasting client relationships.
- Business Acumen: Solid understanding of salon operations, financial management, and sales strategies. Ability to analyze data and implement action plans for improvement.
- Communication: Excellent communication and interpersonal skills to effectively interact with clients, staff, and management.
- Organizational Skills: Highly organized with strong time management skills and attention to detail.
- Problem-Solving: Ability to handle complex situations and make sound decisions in a fast-paced environment.
Benefits:
- Competitive salary with the potential for bonuses based on performance.
- Comprehensive health, dental, and vision insurance options.
- Paid time off, holidays, and flexible scheduling.
- Ongoing training and professional development opportunities.
- Discounts on salon services and retail products.
- Opportunities for career advancement within Hair Cuttery.
About Us:
Hair Cuttery is a leading salon brand committed to providing exceptional hair care services in a welcoming and professional environment. With a focus on creativity, innovation, and customer satisfaction, we aim to be the preferred choice for our clients and employees alike. We are looking for a dynamic and experienced Salon Manager to lead our team and drive the success of our salon.