GROW With US!Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
What We Will Offer You:
- Competitive Salary Range of $ 60,000-$65,000 Annually
- Daily Pay
- A 20% of Hudson Employee Discount
- A 50% off Hudson Food & Beverage Discount
- Medical, Dental & Vision Insurance
- Company Paid Life Insurance
- Paid Vacation
- Paid Sick Time
- Employee Recognition Programs
- Advancement and Growth Opportunities
- On-going Training & Development
- Provide full flexible and open availability to work any shift throughout the day (within a 24-hour period), any day of the week, including weekends & holidays
- Work a full-time schedule
- Working at the Boston Logan International Airport
- Responsible for directing the daily operations of a Dunkin store.
- Operates in accordance with prescribed policies and practices.
- Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising.
- May participate in image-building activities within the local community.
- As the highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.
- Responsible for professional growth & development of assistant managers, shift leaders, and sales associates.
- Responsible for assessing all store employees' performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.
- Responsible for collaborating with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.
- Responsible for monitoring performance/customer service and morale of store employees
- Responsible for handling disciplinary action and terminations of store staff (when necessary)
- Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
- Responsible for coordinating a monthly meeting with the management team.
- Attending monthly manager meetings.
- Provide ongoing training as needed regarding new products, promotions, policies etc.
- Compliance with all federal, state and local labor laws.
- Ensure store budget is met per district manager/franchisee
- Ensure proper execution of new product introductions and marketing programs within the store
- Complete weekly food and paper inventory
- Complete DCP and other vendor orders weekly or as needed
- Complete temperature & coffee calibration logs and provide product order and throwaway sheets to central production facility daily. Also, complete the red and blue book.
- Complete daily cash management functions (cash reports, deposits etc. in its entirety)
- Complete weekly schedule for store personnel
- Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
- Responsible for creating store action plans to drive store performance around areas of opportunity
- Responsible for the daily maintenance of all equipment, stock areas, sales areas, building, and grounds
- Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
- Ensuring proper staff levels at all times for optimum scheduled times.
- Conducting regular travel paths throughout your shift and taking action on their results
- Make sure that on every shift the pic in charge is running the operations by shift coaching
- 2-3 years' experience in a managerial position specifically in the retail and restaurant industry
- Able to clearly express oneself verbally and in writing (English)
- Math and financial management
- Stand, Bend, and Lift approx. 40 lbs.
- Guest Focus - anticipate and understand guests' needs and exceed their expectations.
- Passion for Results - set compelling targets and deliver on commitments.
- Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
- Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
- Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
- Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals